Start here
The free tool below runs entirely in this browser — no account, nothing stored or transmitted. Redact anything you would not want kept before you type it.
Open the companion tool →Where the money actually moves
Only the supply portion of the bill changes hands; the utility still delivers and still bills, which is why a switched household often sees a higher rate with no change in service. Cancellation terms and any early-termination fee are set by the supplier contract and the state's retail rules, so the written cancellation and the confirmation date are the two documents that end it.
The record also documents the pattern if the same door-to-door or telemarketing script reached neighbours — a state consumer-protection matter rather than a single account dispute.
The protocol
- Find the supplier line on the bill: company name, rate, and the date the supply charge started.
- Write down how the account was switched, as far as you know: a signature, a phone script, a form you do not remember signing.
- Send a written cancellation to the supplier and a copy to the utility, and ask both for confirmation of the effective date.
- Ask for the enrolment record the supplier claims (authorisation, recording, or signature).
- If the switch is not reversed or a fee appears, file with the state commission and the state attorney general's consumer division.
What the tool does
Reverse an unauthorised energy-supplier switch with a written cancellation and the commission complaint record. It runs locally in this browser and sends nothing.
Limit first: This is a documentation and planning aid, not legal, energy or benefits advice. It cannot stop a shutoff by itself, compel a commission decision, or certify eligibility.
Open the companion tool →Cost and free path
Cost: Free: one complete run in this browser, no account. Optional $4 one-time unlock allows unlimited runs of this tool on this browser. The free path and safety guidance never require payment.
Rule status (state route): in force: the supply portion of a bill is set by the retail supplier under state retail-choice rules, and state commissions accept unauthorised-switch complaints. Cancellation terms and any early-termination fee are set by the contract and the state's rules, so they must be read on the contract you have. Reviewed 2026-10-03 against state commission complaint routes.
Automated decision this documents: automated enrolment and renewal that moves the supply account without a clear yes
Free path, in order (no cost):
- Your state commission's consumer division (unauthorised-switch complaints)
- State attorney general's consumer division (usa.gov/consumer-complaints)
- 211 — assistance if a higher supply rate has already produced an arrearage (211.org)
What this cannot do: It cannot stop a shutoff by itself, compel a commission decision, or certify eligibility.
Sources checked 2026-10-03 · source bank reviewed against the live pages listed in metadata.
One human next step
Send the cancellation in writing to the supplier and copy the utility, ask for the authorisation record the supplier is relying on, and file with the state commission's consumer division if it is not reversed.
Research log and safety checks
AI-assist path: not used for a verdict. This builder organises the reader's own documents and names an independent source; it does not infer authenticity, eligibility, or legal rights. §6.9/§6.10/§6.11 disclosed in the batch report; §6.12 status line carried in metadata as `status_line`.
§0.5 protection result: category is utilities-and-essential-costs; crisis-adjacent: no; fear/urgency/scarcity toolkit used: no. The protective function is free and the paid feature is convenience only.